Considerations & Expectations

Considerations? Expectations?

Yes, well, that depends on who we are talking about - the customer actually using the machine, or the management of the site / company where the machine is located.

 Customer Expectations

For the customer, the answer easy: "I want to put my coins in, receive my selected product, and get change." Okay, pretty simple stuff. And that pretty much sums everything up for most people. At 1st Class Vending it is that simple.

What if it doesn't always work as it is supposed to?

 "It has to be reliable, but if something goes wrong I want it fixed quickly and my money back."

That sounds reasonable, and at 1st Class Vending we wholeheartedly agree.

What about products?

"Yes, I want the vending machine to stock the products that I like."

Management Expectations

For management, the usual first response is: "What vending machines?"

Alright, once it is established there are machines supplied by 1st Class Vending on-site providing drink and snack services to the staff, they want to know: "How much is this costing us?" I suppose that nothing else could be expected... except "I don't want it distracting the staff or costing time." However, when pressed a little further:

• "I don't want it distracting me"

• "What about Public Liability and OH&S?"

• "They are contractors on our premises. What if they hurt themselves?"

• "What if someone gets sick from a product?"

• "What if someone gets electrocuted?" 

Alright, now we are getting somewhere. Everyone wants all of these points addressed, but you cannot expect the cheapest drinks in town, the latest equipment, a premium service and fully insured all at once... can you? If not, what are you prepared to compromise on? On behalf of your company, would you sign a document accepting all liabilities for this external vending business, including injuries sustained by them, or site damage caused by a malfunction in their equipment, and/or any other type of liability? Of course not! Nor should you, but consideration would likely be given to a backyard or upstart vending company working part time and with no insurances, using old equipment, having a limited product line, but hey - cheap drinks! Hmmm...

The reality is, shop around and you will find little or no gap in having a professional, fully insured, competitive vending company that has been around for more than 15 years - and meets all of the above criteria.

There are some good vending companies out there, and we are pleased to know many of them. Choose wisely.